Stuff you may not read but I'll tell you anyway

Relaunch with intention

Like many people, I want my work to have meaning. I want to feel like I’m useful and that what I do matters. For some people, that would mean developing an amazing therapy for an illness affecting millions. For other folks it would be volunteer efforts that changes the lives of others as well as their own.

I was talking to a friend about this desire to have work that matters and he stopped me mid sentence. He pointed out I had a blind spot on this topic. He went on to explain the way I treat IT takes a load off of my customer’s shoulders.

After digesting what my friend said, I took a chance and talked to current and past customers. I heard them say that because of my work “We don’t have to worry about IT” or “Our systems are running for months without any attention.” For these people, I made a big difference in their lives and let them focus on what was important to their business.

I also learned something about the way I work best with customers: I work best after developing a personal relationship. If I don’t have your trust then you won’t tell me what I need to know until it’s gone critical and then, at best, we are both playing catch-up.

I set expectations when onboarding a customer by explaining that we begin by talking. Not a lot but enough to understand communication styles and initial needs. Eventually, I need to hear short-term worries, long-term worries, and long-term goals so that I can act on your behalf, deal with the immediate fires, ideally prevent long-term fires, and aim IT’ actions at where you want to be so your company can grow.

See for a few testimonials and more info.

Written on July 17, 2018